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Twin City Seed Company is committed to the best experience for our customers. If you do not see what you are looking for in our customer support page, please do not hesitate to contact us via phone or email at your earliest convenience so we can help you figure out how we can best help you today.
CALL US:
O: 952-944-7105
TF: 1-800-545-TURF
EMAIL US:
Email Customer Service
OFFICE & WAREHOUSE:
7265 Washington Ave S.
Edina, MN 55439
DIRECTIONS:
Google Maps
Due to the nature of the product we sell, we’re unable to accept returns on purchases. All sales are final. This policy ensures the quality and integrity of our seed for all our customers. If you need help selecting the proper product or if you would like some other form of technical assistance, please call (952-944-7105) or email (twincityseed@twincityseed.com) our team of experts.
In the event that you receive a damaged or incorrect product, please reach out to our customer service team via phone or email. Once the issue has been recorded with a team member, you will receive directions to initiate the return or exchange. Place the item in secure packaging and include your proof of purchase. You will receive a pre-paid return label to mail your return/exchange to the following address:
Twin City Seed Company
Attn: Returns
7265 Washington Ave S
Edina, MN 55439
Notice to Buyer:
We warrant that seeds we sell will conform to the label description required under state and federal laws, within recognized tolerances. We make no warranties, expressed or implied, or merchantability, fitness for purpose, or otherwise, which would extend beyond such descriptions, and in any event our liability for breach of any warranty or contract with respect to such seed is limited to the purchase price of such seeds.
All express shipped orders can be tracked online. However, not all regular shipments have this option. You can find your tracking number two ways:
If your order doesn’t arrive within the maximum estimated timeframe we’ll send out a replacement using express shipping wherever it’s available. Simply Email our support team with your order details.
Contact Email our support team within 24–48 hours of placing your order. That way we should be able to catch any transaction settlement and shipping before it goes through. Anything after this window will be treated as a regular refund.
If you want to add an item to your order please email our support team within 24 hours of your purchase and we’ll do what we can to adjust things.
Payment options in your region will be displayed at checkout. These generally include most major credit cards, as well as Paypal, Google Pay and Apple Pay.
All transactions are processed in US-dollar currency shown on the product and checkout pages. Tax is not included in the price, the tax will be shown on the checkout page before purchase.
All Twin City Seed accounts with US billing addresses may be subject to state and local sales taxes. This is in compliance with US sales tax regulations. The tax law for your billing state determines whether your Twin City Seed account is subject to tax.
Depending on state and local tax regulations, certain organizations may be exempt from sales tax. If you believe your organization qualifies for a sales tax exemption (for example, because of a nonprofit or government status), you can email customerservice@twincityseed.com with the appropriate form. Once we have that, we’ll confirm that it’s filed, and you won’t be charged sales tax moving forward.
Each state’s tax exemption certificate has some slight formatting differences. For faster processing, please make sure your form is filled out completely. We accept:
Tax might be charged on your bill if either:
If you feel this is not correct, please contact us at:
customerservice@twincityseed.com.
We guarantee that the seeds we sell match the label description as required by state and federal laws, within accepted standards. However, we do not provide any additional guarantees, whether expressed or implied, about the seeds’ quality, suitability for a specific purpose, or any other factor beyond the label description. If there is an issue, our responsibility is limited to refunding the purchase price of the seeds.
The Twin City Seed warranties sit alongside applicable consumer protection law.
If you’ve bought a Twin City Seed product and it hasn’t performed to expectations, or if you want to know more about the brand, send our support team a message.
You can email us at customerservice@twincityseed.com or call us directly at 1-800-545-TURF.
If you’re a retailer who would like to be a new retail partner and need to talk to someone about terms or opportunities, please email our sales team with the following information: Store Name, Address, Website, Photos of Your Shop, and brands you currently carry.
You can email us at sales@twincityseed.com or call us directly at 1-800-545-TURF.
If you’re interested in purchasing Twin City Seed products as corporate gifts, reach out to our corporate sales team to find out more about pricing and customization options.
You can email us at customerservice@twincityseed.com or call us directly at 1-800-545-TURF.
If you’d like any further information, high resolution images, or more information about our company, please do not hesitate to contact us.
You can email us at info@twincityseed.com or call us directly at 1-800-545-TURF.
We like to think that there is always a way for you to stay engaged and up to date with the latest Twin City Seed news and industry expertise. Visit our Twin City Seed social engagement sites.
